Incident field in the activity log of Service Portal

[salu]

Hello All,

This really urgent requirement for us.

We need to add the fields from the incident record   in the activity log.

In CMS it was coming like below

But in the Service portal,

I can only see the comments.

How this fields can be added..

Can some please help me this issue..

Its really bit urgent

Thanks

Saranya

[swathi52]

Hi Saranya,

I am trying to get activity log on service portal, Did you succeed in getting activity log of a record in service portal?

If it is possible, can you please elaborate how to achieve this?

Thanks,
Swathi

[Khanjan]

Hi Swathi,

I am having a similar issue about the activity log of the service portal. 

Would you please share the steps-to-follow for it?

Thanks,

Khanjan

[swathi52]

Hi khajan,

we didn't put entire activity log in service portal, we wanted only additional comments As in our instance additional comments is not a journal field.

If you want to have any specific fields you can do that by updating internal widget server script, and querying sys_history_set and sys_history_line tables.

Thanks,

Swathi

[Community Alums]

Hi Khanjan, 

Are you able to achieve this?

Any advise will be valuable here.

[Sruthi M]

Wanted to check if anyone has widget script to show the field changes on Service portal forms similar to activities section on the regular record view