Incident Fileter: Show the Filter but uncheck by default for all users

[Max Lin]

Hi All, quick question here. 

I would like the filter option of "Email - autogenerated" to be available (incase user wants to activate it), but i would like it to be turned off by default for all user.  Is this possible? If yes, how to do it? Thank you all!

[Peter Bodelier · Accepted solution]

Hi @Max Lin,

Go to table sys_user_preference and create a new entry incident.activity.filter (or replace incident with your table).
Check the system checkbox and fill all field values you want to be showed in the activities in the value field.

To make it easier, lookup the incident.activity.filter (or replace incident with your table) of yourself, empty your user and check the system checkbox.

[Karthiga S]

Hi @Max Lin 

The activity formatter contains a filter that enables you select which of the available fields to show in the activity list.

All fields on the activity list display in alphabetical order by default.

You can change the order that fields appear on the form by using the Configure available fields option in the activity formatter.

 Click on "Configure Available fields". Then move the field right to left so that it will not be visible to everyone.

Please mark it Correct and Hit Like if you find this helpful!

Regards,

Karthiga

[Peter Bodelier]

Hi @Karthiga S,

That doesn't fullfill @Max Lin's requirement. The field needs to be available to be chosen. With your approach, it is not available anymore.