Incident form state comparison - OOB field comparison

[snow_beginner]

Hi,

On the incident form we have OOB fields - 'State' (state) and also 'Incident state' (incident_state). I know the 'state' is synced to 'incident_state' but was wondering the following:

1) Why is this 'incident_state' field provided by ServiceNow?

2) If we need to create a new state choice for incident form, should we create in 'state' or 'incident_state'?

3) has anyone ever seen 'incident_state' field being used by a user on any instance?

Thanks.

[Anurag Tripathi]

This will give you some idea

Incident state vs state on incident form - ServiceNow Community

[snow_beginner]

Thanks for the link, but my question still stands. If I need to create a new choice, will I create in 'state' or 'incident_state' field or do I need to create the new choice in both of the OOB fields, otherwise these will not be synced.

[Anurag Tripathi]

Depends on what field is your implementation currently using?

Most Places I have worked with use the state field so for them, the new choice will go in state field.

[snow_beginner]

My client is using 'incident_state' field.