Incident Header and footer through email scripts
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‎02-18-2019 08:50 AM
I am trying to add headers and footers through email scripts to the incident notification.
I know there is a static way of just pasting the image in the email body, but i want to do it through an email scripts.
Can anyone help me with the steps to do this including screen shots if possible.
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‎02-18-2019 08:59 AM
I wonder if Email Layouts may help you? Any particular reason you want to script it?
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‎02-18-2019 10:35 AM
Hi Jim,
Maintainability, for instance the client wants to change something on the logo or the footer, I should not have to go make changes to 50 odd notifications. Change in a script will reflect everywhere. This would be a best practice.
Now I know there should be a way of doing this through email scripts, not sure how.
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‎02-18-2019 10:59 AM
OK. Take a look at the Email Layouts then - that will allow you to have a consistent look and feel and can update them all at once.
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‎02-18-2019 09:01 AM
If you have an existing template for those email notifications (which OOTB, you should), you can add an email layout which is configured to have a header/footer. There is a default Email Layout that you can work off of and duplicate for your own efforts:
https://<your_instance_name>.service-now.com/sys_email_layout.do?sys_id=f03ea9717f1312007f005212bdfa919b&sysparm_view=
These can be found under System Policy > Email > Layout in the filter navigator.
