incident.inactivity event keeps creating event record

[Community Alums]

We are facing issue , the event record is keep on creating with in 30 secs 100 plus records are created , kindly please provide your thoughts on this for stopping this issue 

Thank you

[Saurav11 · Accepted solution]

Hello,

If the task remains inactive, the monitor repeats at regular intervals. User updates to the task record restart the monitor. If reset conditions you defined for it have not been met, the monitor does not restart when you update the task record. Inactivity monitors only apply to records on tables that extend the Task table, or the Task table itself.

When an inactivity monitor triggers, it generates an event in the form <tablename>.inactivity (for example, incident.inactivity).

For more information please check below:-

https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/time/task....

Now to stop to increase the duration between the triggers navigate to inactivity monitor from navigation.

Check which activity is being triggered and increase the wait time :-

Please mark my answer as correct based on Impact.