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12 hours ago
How to show all incidents opened by the same caller as related list on incident records?
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12 hours ago
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12 hours ago
I have already worked on this in the past check this one out
This scenario couldn't be achieved by adding related list directly. For such type of requirement we have to create relationships as shown below where custom relation between any two table can be defined.
Relationship to show all incident with same caller as that of current incident :
Once we create above relationships, it will be available in incident related lists to add on the form as shown below :
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!
Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
YouTube: https://www.youtube.com/@learnservicenowwithravi
LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
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12 hours ago
this is already available as OOTB related list.
You can try to add that in your view (Default or Workspace)
Did you check that?
Native:
Output
Workspace:
Output
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12 hours ago
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
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12 hours ago
I have already worked on this in the past check this one out
This scenario couldn't be achieved by adding related list directly. For such type of requirement we have to create relationships as shown below where custom relation between any two table can be defined.
Relationship to show all incident with same caller as that of current incident :
Once we create above relationships, it will be available in incident related lists to add on the form as shown below :
If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!
Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI
YouTube: https://www.youtube.com/@learnservicenowwithravi
LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
- Mark as New
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12 hours ago
this is already available as OOTB related list.
You can try to add that in your view (Default or Workspace)
Did you check that?
Native:
Output
Workspace:
Output
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
