Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

Incident Issue!!

vidishaagarwal5
Tera Expert

How to show all incidents opened by the same caller as related list on incident records?

3 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @vidishaagarwal5 

 

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/form-adminis...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Ravi Gaurav
Giga Sage
Giga Sage

Hi @vidishaagarwal5 


I have already worked on this in the past check this one out

This scenario couldn't be achieved by adding related list directly. For such type of requirement we have to create relationships as shown below where custom relation between any two table can be defined.

Relationship to show all incident with same caller as that of current incident :


RaviGaurav_0-1762161089141.png

Once we create above relationships, it will be available in incident related lists to add on the form as shown below :

RaviGaurav_1-1762161117113.pngRaviGaurav_2-1762161138081.png

 

--------------------------------------------------------------------------------------------------------------------------


If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Ankur Bawiskar
Tera Patron
Tera Patron

@vidishaagarwal5 

this is already available as OOTB related list.

You can try to add that in your view (Default or Workspace)

Did you check that?

Native:

AnkurBawiskar_0-1762161262099.pngAnkurBawiskar_1-1762161276266.png

 

Output

AnkurBawiskar_3-1762161324459.png

 

Workspace:

AnkurBawiskar_2-1762161298666.png

 

Output

AnkurBawiskar_4-1762161345443.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @vidishaagarwal5 

 

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/form-adminis...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ravi Gaurav
Giga Sage
Giga Sage

Hi @vidishaagarwal5 


I have already worked on this in the past check this one out

This scenario couldn't be achieved by adding related list directly. For such type of requirement we have to create relationships as shown below where custom relation between any two table can be defined.

Relationship to show all incident with same caller as that of current incident :


RaviGaurav_0-1762161089141.png

Once we create above relationships, it will be available in incident related lists to add on the form as shown below :

RaviGaurav_1-1762161117113.pngRaviGaurav_2-1762161138081.png

 

--------------------------------------------------------------------------------------------------------------------------


If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

Ankur Bawiskar
Tera Patron
Tera Patron

@vidishaagarwal5 

this is already available as OOTB related list.

You can try to add that in your view (Default or Workspace)

Did you check that?

Native:

AnkurBawiskar_0-1762161262099.pngAnkurBawiskar_1-1762161276266.png

 

Output

AnkurBawiskar_3-1762161324459.png

 

Workspace:

AnkurBawiskar_2-1762161298666.png

 

Output

AnkurBawiskar_4-1762161345443.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader