Incident Management

thullurishalini
Kilo Guru

‎09-29-2024 08:57 AM

How can I automatically assign incidents to specific groups based on the category in ServiceNow?

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-29-2024 09:07 AM

Hi @thullurishalini 

 

You can use the assignment look up rule

 

https://youtu.be/K7L3n3AUYmE

 

AGLearnNGrow_0-1727626051895.png

 

 

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Dr. Atul G. - Learn N Grow Together
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0 Helpfuls

AndersBGS
Tera Patron
Tera Patron

‎09-29-2024 10:53 PM

Hi @thullurishalini ,

 

As @Dr Atul G- LNG  correctly have stated, assignment lookup rules would be the way to go. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/