Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Incident number as link

Sharath807
Tera Contributor

Hi all, How can i get this current.number (incident number) as http link in output.

Screenshot (198)_LI.jpg

8 REPLIES 8

Sharath807
Tera Contributor

@KB18 var Number = current.number;
var URL = gs.getProperty('glide.servlet.uri') + 'incident.do?sys_id=' + current.sys_id;
r.setStringParameterNoEscape('u_text', 'New incident assigned to you. Click <a href="' + URL + '">' + Number + '</a> to view the incident.');

tried this still not working

@Sharath807 Update your code as follows and let me know if it works for you.

 

var incNumber = current.number;
var emailURL = gs.getProperty('glide.servlet.uri') + 'incident.do?sys_id=' + current.sys_id;
r.setStringParameterNoEscape('u_text', 'New incident assigned to you. Click <a href="' + emailURL + '">' + incNumber + '</a> to view the incident.');

 

Variable names Number and URL are reserve keywords in javascript and can't be used as variable names.

@Sandeep Rajput Hi tried above script..still its not working

Abhishek Dighe
Tera Contributor

Use ${URL_REF}