Incident Number Hyperlink when exporting Records
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05-05-2017 03:31 AM
Hello Experts,
Is to possible to automatically give hyperlink to incident number when the records are exported to excel.?
Thanks in advance.
Neeraj Sharma
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05-06-2017 08:36 AM
If you must, then I would go with the URL field approach identified earlier. Also let them know that the cost of doing this configuration for legacy purposes could be spent on developing an in-system report that gives them the real-time linking, drill-in capabilities, etc. Show them the benefits!
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11-09-2017 07:42 AM
You could try something like this - it works for me
- Export records to excel
- Highlight/Select column with incident numbers (in Excel)
- In Excel go to Excel Tab and select links. On "Edit Hyperlink" copy your servicenow link (list of your incidents) in "Address field"
- Click OK to close it.
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10-19-2020 11:01 AM
Hi Vladi,
can you explain on step#3 again please? ".... Excel Tab and select links"
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04-15-2019 12:19 PM
I'm trying to help someone with this question too. I'm thinking the best answer is to create a dashboard and send a link to the dashboard. Of course, that won't help for scheduled reports but this is the best solution I can think of.
