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Incident priority not working

ArshdeepKaS
Tera Contributor

Hi Incident Priority is not working for me.

 

ArshdeepKaS_0-1742778040012.png

 

ArshdeepKaS_1-1742778123138.pngArshdeepKaS_2-1742778145746.png

 

4 REPLIES 4

Ankur Bawiskar
Tera Patron

@ArshdeepKaS 

what do you mean by not working?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

swapnali ombale
Kilo Sage

Hi 

For custom data lookup and troubleshooting please refer below link

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-man...

 

 

If my responce helped please mark it correct

vermaamit16
Kilo Patron

Hi @ArshdeepKaS 

 

I can see Dictionary Overrides being created on  rm_story and rm_scrum_task tables. Are these tables extended from task table?

 

Please explain your requirement and the issue in detail so that we could assist you further.

 

Thanks & Regards

Amit Verma

Thanks and Regards
Amit Verma

phgdet
Mega Sage

Hi ArshdeepKaS,

If your problem is not able to modify the field, check the read-only UI Policies