How do I get an "Incident Priority Raised" notification?

[miyu]

Hi.
I wanted to check the "Incident Priority Raised" notification, so I raised the priority of the incident table record.
However, the email was not sent.
Why is this? Please let me know how I can get the email to be sent.

[Chris Sanford · Accepted solution]

I think probably because the type is set to triggered so you have to create a flow designer to trigger it I don't think anything triggers it out of the box

[miyu]

Thanks for the reply.
Are you saying that I have to create a flow designer to be notified of the emails?

[vikas shukla]

Hii,

Yes

[Tehilla Garfink]

Here is a link to another post that details the flow and action you need to create to trigger the 'Incident Priority Raised' notification.

https://community.servicenow.com/community?id=community_question&sys_id=542c7315dba0a78c54250b55ca96...