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10-03-2023 12:23 AM
Hi,
My scenario is- I had created new Record Producer and submitted the record (INC0010001). I added the Record Producer script to set the Assignment group. When I impersonate with another user who is not in assignment group, the record (INC0010001) need not to be displayed. Incident record (INC0010001) is only visible to assignment group members, who is in the incident table assignment group filed. Please let me know if you have any idea regarding this. Thanks
Solved! Go to Solution.
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10-03-2023 12:55 AM
In that case, you are going to need to review your ACL's.
All Read ACL's which contain some relationship to a user in a group or a group itself will need to be checked.
In condition you can add Assignment group , Is dynamic , One of my groups.
Please make sure you don't edit the ACL's related to for example the caller, watchlist etc, because you will limit the user to see and update their own records.
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10-03-2023 01:31 AM
Hi @praveen1231,
Have you gone through all other incident ACL's? Just creating a new one is not enough.
If any ACL's matches it will give access, so the OOTB ACL's, are now probably just saying, this user has itil or incident_read role, so that user can see all incidents.
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10-03-2023 01:46 AM
Please use encoded query and use GlideRecord on sys_user_gmember
Regar
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10-03-2023 01:48 AM - edited 10-03-2023 01:50 AM
@ServiceNow Use6 Can you share me in detail with some screen short please?
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10-03-2023 01:48 AM
Just.... Why?
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10-03-2023 01:50 AM
I had a similar requirement wherein some fields have to be seen only by a particular group. Maybe you can try that way.
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10-03-2023 01:57 AM
That is not what the question is here.
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