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I have noticed in my instance, major incidents don't get auto close. They are suppose to be manually closed by Major incident manager. Just wanted to understand why is it so ? If I write a scheduled job to auto close major incident, will it have any ...
I'm currently building a custom angular app inside a UI Page in a Service-Now instance that will be used for non-licensed users. I want to have a metrics table that collects data from the app via a REST call.The challenge I have is I want to restrict...
Hello team, I have a requirement to trigger notification on daily basis based on due date field, Acceptance Criteria: Mail should trigger on the date of Due date and if due date hasn't changed it has to trigger the notification daily until the Due da...
Management is requesting an alert to the user when they are clicking on a content item that a user can click on to warn them they are leaving the service portal. This is to prevent confusion on where this item may be tracked. This item is a submiss...
I would like to maintain a field (Linked Records) where I store all the records to which a case is, well, linked. That field will then feed the custom relationships I've built. When saving a case, the code should: get the values currently in the Link...
Hi experts, In REST message, I can choose basic auth and OAuth as credential way. In IntegrationHub, there are many other credentials like API Key credential. I am just wonder if I can use API Key credential in REST message, if I cannot use it on UI,...
A while back, I had an issue with a complex workflow that would occassionally get "stuck" (the old thread can be seen here: https://community.servicenow.com/community?id=community_question&sys_id=86c85396dbbbab044819fb2439961965). In a nutshell, we h...
Hello Can someone point out where am i going wrongi need to pass an attachment from one Service now system to another gone through other link related to this but could not find anything goodhere is the code i am using (function sampleRESTMessageV2() ...
Hi,I have updated some fields via updateset from one env to another env. After that column labels are got deleted.I have in DB, those fields are not updated. But those fields are in dictionary entry and field labeI. In dictionary entry have tried wit...
I have a table in two instances, my table consist of a few fields that have empty labels that i cannot fix, i manually added new labels and applied them to elements however , they dont take. the label exist in the labels dictionary however its not vi...
In incident form i have a field whose column name is u_is_enhancement and column label is is_enhancement.The column Label is not getting displayed in the form and i think for that reason i cannot find the field in the incident form , i have checked i...
Hi Experts,I want to restrict the visibility/access to two or three choices in Drop down for Incident. Only certain users with particular role can access the choices/ edit them.What will be approach please suggest.Thanks
Hi,Is it possible to hide an option from a choice list for ITIL users?Lets say there are 4 options in a choice field and i want to hide the 3rd option for ITIL users, would that be achievable?
Hello everyone,I`m really interested in multioutput messages connected with below functions example from Virtual Agent designer. Actually, there is no API documentation as mentioned in the comment. There is nothing more than that.I need that for my c...
HI All, I have a requirement, I have already closed a few parent incidents, but I want child incidents to be closed automatically by using background scripts. Any suggestions? Thanks, JMR
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