Backstory.... I am new to this so I am requesting help At my company... a New Hire service catalog requests have 1 req, and multiple RITM's. In each RITM there can be and usually has multiple catalog tasks assigned and assigned to multiple users dire...
Hi All, When i am changing my profile photo from service portal it is not reflecting immediately , its taking long time and after login and logout then only its reflecting when am doing this change in my personal instance its updating properly but...
Is there a way role assignment can be restricted to one particular Admin instead of having a group of admin users spread across the globe being able to add ITIL roles without verifying they have purchased those licenses ?
We have a custom table in a scoped application. And for simplicity sake, let's say we have two groups of that are important to this question: those with an "admin" role, and those with a "telecom" role. On my custom table, we have a field name "site...
I am trying to remove white space from signature in emails. In this I found that the HTML field that I use are automatically adding an extra line of HTML code: <p > </p > What I try to do is to add a business rule to remove this line as the use...
I need to add the 'state' column, but I do not know how to do this.I have already tried to change the page editor, but it did not work.
Hi, Does anyone know if its possible to add the Affected CIs related list to a normal change template? I know it can be done for Standard Change Templates (see How to create a Standard Change template with multiple Affected CIs) In the absence of se...
I want to formulate an API which will fetch articles from multiple knowledge articles https://<hostname>/api/now/v1/table/kb_knowledge?sysparm_query=kb_knowledge_base=<sys_id of knowledge base> &sys_updated_on%3E%3D2018-09-06%2005%3A12%3A53%5EORDERBY...
Good morning,Yesterday I got some help from ctomasi and it's working great! Can we concatinate 2 fields to complete a URL? Recap.I have a URL field that is created by concatenating 2 values. For extra credit, I would like to show a hyper link r...
Greetings,My first post/question on the ServiceNow community, I am currently working with a record producer. The idea here is that as soon as the incident is generated, I want it to be marked as resolved.Here is my record producer script so far. curr...
How to call the MID server script include - AmazonWebServicesRequestSigner. This is available in CloudAPI application. How can I test it using scripts - background?
Change How page Title: " How can we help ? style into Italic / Bold/ RomanChange Cart name as My Cart
Hi, I am trying to run below script to close incidents in Servicenow. The script is working fine but the comments are not getting updated in incident records. If I try to implement it using while loop, comments are getting updated correctly. But it...
Hello all, I'm running into a small, but rather strange error today. While trying to design an algorithm in a Script Include reliant on dates, I have an if statement that checks if the difference between two dates is greater than a day: var schedul...
Is there a way to make it so that team members can create knowledge blocks and get them instantly published, but the knowledge articles themselves would still need to go through the knowledge approval workflow? From what I've found in the Knowledge A...
