Incident Record producer - let end users select a CI

[mathieu_brule]

Hi everybody, 

I have a question relative to the portal form for creating an incident.

My custumer wants the end user to be able to select a CI through a reference field, for identifying the device which faces an incident. But unfortunatly, cmdb_ci is not accessible (read) without specific roles.

I don't think that a new ACL which would provide read access to everyone would be a good solution...

How could I take in account my customer need ?

Thanks for your answers !

[Tanushree Maiti]

Hi @mathieu_brule 

You need to create a new record level ACL.

• Type: record
• Operation: read
• Name: cmdb_ci.*  (or a specific child class )
• Requires Role: Add your end-user/requester role (e.g., sn_cmdb_user)