Incident Record Reporting

[Gerald Onyia]

Hello!

I need some assistance. I am trying to generate a report or some way of viewing and exporting the following criteria:

- View all Resolved or Closed Incident records whose Assignment Groups are different that those the Incident records were created with. Basically, displaying all Resolved or Closed Incident records whose Assignment Groups were modified prior to resolving or closing.

I am open to any way of doing this as long as I have something to show via a report or an Excel export.

Thanks!

[Bert_c1]

As stated in the linked post, metrics may work for you.

https://<instance_name>.service-now.com/metric_definition_list.do?sysparm_query=table%3Dincident&sysparm_view= 

there is one OOB metric definition defined for 'Assignment Group' view the results in the metric_instance table for the metric. You can define a report on that table.