Incident - Related Search Results

[ashep99]

Hi,

Merry Christmas to everyone!

I have a quick question, on my developer instance of Helsinki when I type anything in the description a related search box pops up showing all related articles in the Knowledge base. However, in my production instance this isn't activated. I thought it was a related list but can't find this, please can you help put me out of my misery and show me how to enable this feature?

Thanks

Andrew

[Kannan Nadar · Accepted solution]

Hi Andrew,

Merry Christmas I think you are looking for contextual searches Contextual search displays matching knowledge results

[ashep99]

Thankyou, this works. However, I created a new section to put this in and it creates the section as a new tab instead of a new section? Any ideas how you switch between the two? Either make the new section a new tab or a new section without being a tab?

[Kannan Nadar]

I really didn't understand. Can you send me a screenshot of how it is looking and how you want it to be?

[ashep99]

Don't worry, I managed to work it out. Thankyou for all your assistance.