Hello everyone, I have a requirement to write a if condition in workflow to validate1. if Kb article is new then trigger one event2. if it is already existing article meaning it is 2nd etc versions, I need to trigger another event. how can I achieve...
Hi All, I have the below requirement. Can you please provide a solution for this?1. Evaluate all of the users that have the following roles AND where the Role was granted to them >90 days ago:sn_bcm.adminsn_bcm.contributorsn_bcm_contributorsn_bcm.cor...
Hi, so currently I develop a ticket tool prototype and one of the requirements is a preview for attached screenshot. I have tried it with the DokumentViewer, which is active / installed but it doesn't show me a preview. I'm not sure why its not worki...
Hi! I have a record producer under the general inquiry category, and I’ve developed AI Search Suggestions using data from Knowledge Articles and Catalog Items. I’m curious if there’s a way to track the suggestions for these Knowledge Articles and Cat...
While creating a crypto module the parent crypto module field is being emptied as you can see in the below screen shot. Does anyone know what might be the issue ? User has all appropriate roles.
Hi Everyone, Our HR team is asking to enable sidebar discussion for them (message icon on instance header) for them, so that if case is updated or someone is tagged on work notes for cases, they should get that notification/ping in sidebar. I checked...
NO CHATGPT /BOT ANSWERS PLEASE!!!We have an external tool which should be integrated with ServiceNow so that they can create incidents, cmdb data etc.That tool can ONLY support Basic Auth, but ServiceNow security team wont allow Basic Auth and they a...
How can we create Configure Engagement Messenger Module (Config) for ITSM Virtual Agent Chat?
Hello Team, We have a Workday integration scheduled job that is running daily at 12:30 PM IST as per OOB. But as per the requirement, i have created another scheduled job, same as the existing but the new job should run only on Saturday and Sunday. T...
Hello, I'm having a Flow that fetch records using 'Loop up records' based on some condition and if condition satisfies then have to update the record. Before updating the record I would like to generate a CSV file from the 'Look up records' to ensure...
Hi Team,I am facing issue where multirow variable set returning backend values after clicking on Add on the form. like below.I am adding add option by splitting the response body from script include. sdnd alert is what getting response from script i...
Hi All, We have requirement to trigger notification only if the user has selected a particular choice on the variable of catalog item , I cannot access the catalog item variable in WHEN TO RUN condition of my notification can anyone help me on this?
It takes a lot of time to set up permissions one by one for dashboards and reports.Can I change the permission to view all the dashboards and reports to the approver at once? I'm trying to set the permission to view all dashboards and reports to appr...
Is there any way I can remove this notification bubble with the three dots from the Help icon?
Dear Expert Using the example of a subscription contract with ServiceNow, please explain the following. ■Question(1) If there is a failure of the ServiceNow platform, how will the contracted company be notified?Is it by email?By phone? (2) Also, are ...