Hi All, Need information on Current.update() used on before or after business rule.please any one guide me when to use the Current.update() method and in which BR.. Thanks,Vinuth
End users are unable to personalize the list for Knowledge module (kb_knowledge) (after selecting the field, it doesn't show up in the list). Also there is no view rule defined on this table.Even we couldn't see any error in the inspect while doing t...
Hi, Trying to register for CAD exam and I do not have any voucher. I'm currently not working. I'm ready to pay USD 300 for exam but I do not see a checkout button unless I have any voucher. Do I need to purchase a voucher. If yes, how do I make a pur...
Can any one share some use cases to practice for Client Script, Business rule , Script Include , and Glide Ajax . or tell me where can i find some of these ? any suggestions like youtube videos or web sites anything...It would be great help to me. Th...
Hi guys,Note: I'm the new guy, trying to learn some ServiceNow development I'm trying to figure out how, to use the already presented delivery time on sc_cat_item to define the delivery time shown on the service portal. I have figured out that the d...
Hello, We are discovering MS SQL Databases from the MSSQL DB on Windows pattern. I need to pull data from the sys.extended_properties of each DB. select major_id, name, valuefrom sys.extended_propertieswhere name = 'XXX' Has anyone managed to do th...
Hi All,What is view in client script. please any one provide me details on this one. Thanks,Vinuth
Recently I landed up into the situation where I created two custom users with same role but one was not able to login into the instance, I was bit confuse why it is happening?When I checked those users in the user table one was inactive But in this s...
Need to know where the data is stored for Live Agent Transfer indicator in Virtual agent dashboard or How it is calculated.
We recently had an issue reported to us with our instance when it comes to order guides and passing dates. We did recently upgrade to DC but I don't know that this has anything to do with the issue, just that it wasn't noticed until then. If an asso...
Hi, when an Incident is closed using the Close Code "Not an Incident", and no Request is connected to it, the incident should close and open a generic request with the same information as the incident had. I created this business rule for that (after...
Hi All,I got a requirement to convert workflow into flow designer. Am facing one challenge on converting run script from workflow to flow designer. Can someone please help me out.I have below run script:var getdesc = current.description.toString();va...
Hey Community,I hope you're doing well. I'm trying to import data from excel into the pm_project-task table and expected it to have a reference to pm_project, but I found out it uses a composite field instead. Can anyone help me understand if it's po...
Hi,Can someone please suggest how to populate sys_choice for scoped application element.I have written following code: var setRecord = new GlideRecord("sys_choice"); setRecord.initialize(); setRecord.element = "x_12345_catalyst_bot_name"; set...
Hello Community, I have a requirement to extract Email ID from Description field. I have added a field called origin mail to store the extracted email id value(u_origin_mail). I have written a script however it is not working. Can anyone help me with...
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