Duration field Reporting Format change
I have a report in which I sum the duration field but my issue is that it displays the duration in days,hours,minutes format. I want it to display in hours,minutes format. Can I do that?Regards,Umer
Forum Posts
Hide/Show Fields based on select box
Hello, can someone please post what to do to hide or show the following fields based on 'technical governance intake path' If NAS is selected it should show - validated cmdb accuracy (not sure why i cant edit this field)- rationale- technical archit...
Outbound Log not showing full response body but showing "**body truncated**"
The length of the response I am getting from the 3rd party API is around 50,000. To see the response body, I looked into System Logs - Outbound HTTP Requests -> API I called. However, I could only see around 1,000 that ended with "**body truncated*...
ByDefault show Additional Comments jornal field on incident form onload
How to make the Additional Comments (Customer Visible) field By Default visible Onload incident form, when the user opens the form. Currently whatever checkbox we check whether it is work notes or additional comments the journal field is visible but ...
Why are my fields defaulting values that don't exist?
I removed certain choices from a select box, and on the catalog item it is not showing those choices anymore. But when I added the catalog item to an order guide - for some reason those choices that do not exist, are the default value on the field. H...
transfer case
Hi Team,Can anyone help me on urgent basis.for admins transfer type methods are visible. But not for agents. What could be the issue.it is showing as blank.
Resolved! Error when creating an incident from case on workspace: Illegal access to outbound HTTP
Hi, I have a custom workspace UI action that creates an incident from a case (it opens an unsaved incident record with some prepopulated fields. UI action script: // Create a new incident record var newRecord = new GlideRecord("incident"); newRecord...
ITSM
how to update a reference field of a target table if short description of target table contains a number of source table using transform map.if anyone knows please let me know quickly
Copy the few fields from Problem record to Problem Task
Hi, I have requirement to copy the few fields from Problem (under Analysis information tab) record to Problem Task(under Analysis information tab). whenever the problem task is created the data will be copy to the problem task. I tried below BR but i...
Resolved! Documentation for sn-record-picker and sn-choice-list
Looking for official documentation on sn-record-picker and sn-choice-list or where I can review the directive in the platform. There was a question posted two years ago asking the same thing with a reference to a github repo that is now empty.
HTTPSConnectionPool(host='instance.service-now.com', port=443):Max retries exceeded with url
The proper response is sent from ServiceNow but on output received on One automation Automation HTTPSConnectionPool(host='instance.service-now.com', port=443):Max retries exceeded with url.Just wanted to understand this issue is from which end from ...
What is the difference between variable set and multi row variable set?
Difference between those two?
Resolved! Predefined filters in Agent Workspace
I am not able to find from where we are setting Predfined filters that we can use in Agent workspace. See below existing filter, I need to create new but have no idea where can I do it.
My repeat interval in my trigger condition is 0 but it still won't send the survey to the same user
I want my Incident Satisfaction Survey to send every time a user resolves an incident. That means even if the same affected user had 2 incidents put in right after the other, and resolved right after the other, I would want 2 surveys to generate. The...
