The agent is not receiving any chat requests, even though they are marked as available. The OOB service channel, queues, assignment rules, and chat queues are all configured correctly in the instance. However, in the virtual agent, the "contact live ...
How to Hide "Add" button in affected CIs on change request in service operation workspace, (Except New and assess) all other state the ADD button should be hidden
Hi Team,Am try to copy the values from one list field to another list field. one list field is referencing to sys_user table and another list field referencing to custom table. The sys_user table and custom table having same records but different sys...
Hi Team,I am creating POC where I need to find basic details about E-bonding Integration ServiceNow.Please suggest
HiTeam,I need to read "sysparm_stack"from the URL "u_demo_view.do?sys_id=-1&sysparm_stack=abc"and hide the filed using Client script.How we can Achieve this ?
HI everyone,I would like to ask that is it possible to transfer data of Knowledge between instances? and how to do that? By the way, the Knowledge acticle numbers are different between instances. If I use export set or xml, Will there be a problem th...
Hi all, I want to add a hyperlink in the description for a category on the service portal. Is that possible? What other options do I have to achieve this? I want to add a hyperlink for FAQs on one of the categories.
hiI just wonder if there is a ServiceNow documentation on using the iOS app. or any supporting documentation.many thanksDush
Hi all , I am wondering if it is possible to assign dynamically RITM based on an employee director or based or multiples employee departments? Thank you
Hello, I need some assistance with an inbound action. I need to populate the email address of the sender in the email variable and need to populate the email body in the description of the sc_task. Thanks,Chad createRequest();function createRequest...
Hello, I have an interesting issue within the communities module. I have a business rule on the kb_social_qa_question table. After insert into that table, a programatically generated response is created and inserted into the kb_social_qa_answer table...
I have this record: { "u_implemented": "false", "number": "INNO003008", "sys_id": "36745829db0223004c53d426ca9619b6", "u_description": "Sune Boye Riis was on a bike ride with his youngest son, enjoying the sun slanting over the fields and woodlands n...
We have discovered that when the system or a user tries to send an email to our service desk the emails are ignored with the following reason "SMTPSender: no recipients, email send ignored" this same email address is our email account for outbound sy...
Hi Everyone I'm currently fighting with a business rule that I am trying to create. What I would like to happen is when a incident is accepted as a major incident, I would like an automatic outage created for that MI. I have it working to a point whe...
I am building an inbound action to take an email from one of our automation tools and order a catalog item. in the email is the manager who I want to order the item from. However even if i add the setRequestedFor it still shows the email address orde...
