Resolved! Display values in a particular order from a lookup select box in RP on portal
Can someone explain how do we get values in a lookup select box in a particular order.
Forum Posts
How to know when data is PUT to a table
How can I see when/who/what data is PUT to a table via a WSDL? I am working on a new instance for a client and there are a few 3rd-party apps that are writing to tables, but there is no documentation. Even if there was documentation, I think there sh...
Error message when viewing knowledge article on Service Portal
When we go onto our Service Portal and view a knowledge article, the following error messages appear: I was just wondering if somebody has seen this before, and what would need changing.
Resolved! Integration between SOAR and ServiceNow
Good afternoon everyone Please assist me in getting the following done, I am on Washington release of SNow: We need to integrate with SOAR. They want to automatically create a service request in ServiceNow and in that request they want a text box in...
Old KA versions are not moving to Outdated
Hello All,We have an issue where older KA versions are moving to retired but not Outdated. The result is if I try to republish the most recent retired version, there is no Edit/checkout button. How can I resolved this issue?
When CI is retired asset substate is set to empty instead of disposed.
What is the idea of OOB Asset CI Install Status Mapping for Configuration Item status Retired.Write now the value of Asset substate is empty, So what is the good practice to update the Asset substate when CI is retired.
Flow not loading, shows - There was an error loading the execution details for this flow context
I have a requirement to create multiple RITMs based multiple values selected in the list collector of a catalog item.I am achieving it as below:var helper = new GlideappCalculationHelper(); helper.addItemToExistingRequest(inputs.request, inputs....
Change Password for newly created User(Web service access only)
Hello Experts, Can someone guide me how I can change password for a newly created user with having only web service access role. For other users with access to UI, password can be changed while logging in for the first time but not possible for the u...
How to configure filter condition for impacted services on Agent workspace
Hi,We have requirement to configure filter condition for impacted services on Agent workspace. Please help me if anyone know how. Thanks in advance
Make a Whole Form Tab Mandatory?
We have a weird situation going on. We have a Field on our Incident table showing up as Mandatory when it appears it should not be when using a Template. It is on our Incident form, And the weird thing is, the Mandatory asterisk is showing up at th...
get the sys_id of the form in widget
Hi,I have a record producer. After submitting it is going to a page. Inside that page a simple widget is there showing registration successful.I want to bring the sys_id of the submitted record inside the widget so that I can do other stuffs. Can you...
Copy Changes on Certain Tables Down to Sub-Environments Daily
We currently clone down from our Prod to our sub-environments (Test and Dev) about once a quarter. We have frequent updates to the following tables in Production:- sys_user- sys_user_group- sys_user_grmember- sys_group_has_role- sys_user_has_ role A...
Hide/Remove SAVE button on customer survey in service portal
Hi All, How to hide/remove the SAVE button on survey form(customer survey) in service portal. I have modified assessment_take2 to hide SAVE button on platform and it works fine. How to hide the same in service portal? Can any one please help. Than...
Resolved! How to hide a user record from ALL Requests
We have a TEST account in the sys_user table, and we would like to hide it to be used for requests. We do not want to disable the account for some specific reasons. Any suggestions will be appreciated. Thanks,G
Resolved! Inbound Action Condition to call Script Include function
Hi Experts, I want to add extra condition to check in my inbound action whether the email subject contains INCIDENT or not . There are many places where I need to check this so thought of putting it in script include and calling it in condition but i...
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