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Resolved! Generate request String to REST Message

Hi, i need to send info to third party APIGEE and here is the script include var queryParam = {            'folder': "WOT123",            'file': "test.xlsx"            };if (queryParam && Object.keys(queryParam).length > 0) {            for (var i =...

Approval labels for every approver

The service catalog the customer wants is when requested will trigger 1st layer of approval from 2 manager >> task >> then 2nd layer of approval from 2 manager again >> then 3rd layer of approval from Unit head. So, there's 3 layers of approval from ...

Resolved! How to extract HTML content from Knowledge Base Article?

We want to push the HTML Content of a Knowledge Base Article with the fields (Knowledge Base, Author, and Valid to) into a payload in flow designer using a script.How do we call the HTML Content of the KB Article with (Knowledge Base, Author, and Val...

Resolved! Business Rule - How to copy values from RITM to Task.

Hello,The blow business rule script currently trigger on RITM table and  successfully creates a new task. However, I'm struggling to bring the following reference fields from RITM to the newly created task.  Please help.  Thank you Here are the value...

Meera_P by Tera Expert
  • 1849 Views
  • 4 replies
  • 1 helpfuls

Remove email received from audit history

Hello everyone, Is it possible to remove an email or parts of an email from the incident audit history of a ticket. I know we can edit the additional comments and work notes entered  by selecting the incident- History- List. I need to also edit part ...

Gemma4 by Mega Sage
  • 720 Views
  • 2 replies
  • 0 helpfuls