Dear Community, within CSM we use a flow related to a catalog item to transform company to account and related user to contacts (Also remove snc_internal and provide snc_external role) The Flow finds all Users and put them in the Loop but doesen't ...
Hi All,How the Certification tasks are getting created in cert_task table. From where it is getting created. Thanks.
Hi guy's, Recently I have created a new entry in the table for Requests/tickets which shows for what purpose this Ticket was raised for, the newly created entry was already there in the record producer but there was no entry created in database level...
Hi, I have created a catalog item where it is possible to choose an asset from a table. The table is alm_facility and the conditions has been set so that only assets where displayname contains "lånekort", is in stock and unassigned is shown in the li...
Hello, Need assistance with correlating alerts in ServiceNow based on the configuration items (CIs) relationships.Scenario:- The alert's CI is linked to a Mapped Application Service i.e "cmdb_ci_service_discovered" (e.g., ABC.500XXXX89)- We want to...
Hi,I am trying to find the trigger for this notification. After investigating, I found the trigger event in the "Fired by" section, which says, "Script include after verifying user in Password reset flow." This is where I got lost—I don't know where ...
Using the REST API Explorer (Post), at the end, I would like a incident.description on 3 lines: Description= “Line 1 Line 2 Line 3” contrary to certain speeches, characters ‘\r’ or ‘%0D%0A’ do not generate newlines… do you know a way to generate th...
Can anyone tell me why my email script is not allowing different open_by users to not be copied recipients on my notification? I believe it has to do with "if (current.opened_by && current.requested_for && current.opened_by != current.requested_for) ...
Hi Team, I want to show all the field changes or Audit History in the activity Journal Can you please help me in this Activity Journal
I want the admins to login to servicenow instance only if they are inside the network or using provided vpn, I tried to use the adaptive authentication but when using the vpn I am not getting the one public ip address.
An employee in my company has created a Catalog Item in Catalog builder. There are quite some conditional fields that become visible when certain options are selected or checked. When the user is filling in the form, but then switches one of the opti...
Hi All,How to send email using flow designer to 'assigned to' member on an incident form when attached sla reaches 90%
We have recently installed configurable HR Agent workspace plugin in our instance. In the new HR agent workspace, when I am searching for a HR case in the HR agent workspace search, it is showing only 2 values in the pop-up result as below - Number a...
Hi Everyone, Does RTE support custom tables? Or is this meant only for CMDB Classes?I was exploring on this for custom table and ISET doesn't show any records being captured under any other columns (inserts/updates...) apart from processed column.Why...
Hello everyone,I need that when closing a Task, the worknotes become mandatory and are sent to the corresponding RITM worknotes.For this I have created these 2 Business rules that do not apply, any ideas.Thanks in advance BR 1:When: beforeFilter Cond...
