Subscription to a Knowledge Article on Employee Service Center

Vikram_Khatri
Tera Contributor

2 hours ago

Hello Team,

We are looking to enable the Knowledge Article subscription/action buttons on the Employee Service Center (ESC), as they currently only appear on the native view.

 

Screenshot 2025-09-29 at 4.12.17 PM.png

 

Could you please provide guidance on the configuration steps required to activate this feature on the ESC for our client?

 

Thank you,

Vikram Khatri

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Dr Atul G- LNG
Tera Patron
Tera Patron

an hour ago

Hi @Vikram_Khatri 

What you shared with us is from the ECS portal, and I believe it's out-of-the-box (OOTB) functionality."

 

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Vikram_Khatri
Tera Contributor
In response to Dr Atul G- LNG

an hour ago

Hello Atul - Thanks for your quick response.

Yes, it is OOTB feature and is available in my PDI but I am keen to understand the required configuration to make these buttons available for our client.

I have already gone through that URL you shared but it is lacking with the configuration steps.

Thanks!!

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Vikram_Khatri

an hour ago

Hi @Vikram_Khatri 

 

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/...

 

Role required: knowledge_admin or admin

Procedure

  1. Navigate to All > Knowledge > Administration > Properties.
  2. In the KM Subscription Properties section, configure the following properties.
    Property Description
    Enable subscribe feature for KM

    [glide.knowman.enable_km_subscription]

    		 Enables or disables the Knowledge Management knowledge subscriptions feature.
    List of roles (comma-separated) who can have subscription feature

    [glide.knowman.enable_km_subscription.roles]

    		 A comma-separated list of the roles that can use the knowledge subscriptions feature and subscribe to knowledge bases and articles.
    List of workflow states (comma-separated) that can have subscription feature

    [glide.knowman.enable_km_subscription.workflow_state]

    		 A comma-separated list of the article states for which the knowledge subscription feature is available. The default states include Draft, Review, and Published.
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Vikram_Khatri
Tera Contributor
In response to Dr Atul G- LNG

3m ago

Hello @Dr Atul G- LNG - These properties are already enabled, and as mentioned earlier this subscription button is available in the native view.

Keen to understand if there is any additional configuration need to make for ESC.

 

Thanks!! 

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