Incident section is not visible on Service Operation Workspace

[Abhishek_Thakur]

Hello Community,

Can anyone help me on this issue. In SOW 'incident' section is not visible under "Details" Tab. Please find the below image for the reference.

Can anybody help me solve this issue?

Thanks in advance.

[Ankur Bawiskar]

@Abhishek_Thakur 

so only 1 user is having issue.

how about that user going to workspace view in native UI?

how does it look?

Any client script or UI policy is hiding that?

Did you ask that user to clear instance cache using cache.do and then logout and login?

Did that person check in Edge, Firefox?

If my response helped please mark it correct and close the thread so that it benefits future readers.