Incident SLA Tag Exclusion

[ManojK365]

How to exclude records from Incident SLA table report following Tag filter. Incident SLA Tables don't have Tags, but Task /Incident tables have tags as you can see in the attached screenshot. 

[JP - Kyndryl]

Hi Manoj,

Unfortunately, this is not possible, since incident_sla is not a table but a Database View.   

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751584

[ManojK365]

Thanks, JP for your reply. Is there any workaround in reporting where we can exclude incident records that have the specific TAG? In this Database view, if we can add an Incident table Tag field to exclude via filter? 

[JP - Kyndryl]

Hi Manoj,

I am not sure it is possible, but you may try to add a new custom field in the task_sla table and create a BR that will populate that field with the incident tag value,  so this field will then be available in the incident_sla DB View.

Good luck.