Incident task can't closed

Codi
Tera Contributor

Hi Guys,

We encounter an error in closing the incident task. What happen is when INCTASK Work Notes is filled before changing the State to Closed Complete the work notes disappeared along with your notes and when you click the update button an error message is occur because the work note is a mandatory field

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Codi 

how is your logic defined to make work notes mandatory on task closure?

Please check that and modify it

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

it is leave alone when the inctask state is closed complete but what gonna happen is they put a value to the work notes before changing the state that cause the work notes disappear