Incident task can't closed
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā01-09-2024 03:06 AM
Hi Guys,
We encounter an error in closing the incident task. What happen is when INCTASK Work Notes is filled before changing the State to Closed Complete the work notes disappeared along with your notes and when you click the update button an error message is occur because the work note is a mandatory field
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā01-09-2024 03:24 AM
how is your logic defined to make work notes mandatory on task closure?
Please check that and modify it
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā01-09-2024 03:29 AM
it is leave alone when the inctask state is closed complete but what gonna happen is they put a value to the work notes before changing the state that cause the work notes disappear