Need help with email notification

[Admin7267]

I have a requirement of notification, when worknotes are updated, email body should have below line.

Worknotes of the incident has been updated by[who] on [when]

How to do that?

[pethumdesilva]

Hi Tharun,

You can add field to your notification body in from "Select variable" section see the attachment, otherwise you can create  notification email script as a template and you can use it other notifications

https://developer.servicenow.com/dev.do#!/learn/learning-plans/vancouver/new_to_servicenow/app_store...

Regards,

Pethum

[Andreas]

Hi Tharun, 

i dont know if you want a Mail Notification for every Incident that has changes in the work notes, but if you do so, you can try this solution. You just build a new flow which is triggered if in the table "incidents" the "Work notes" are changed. (Screenshot 2024-01-09 115221.png) If there are changes it will trigger the Action in the flow which sends a Mail, where you can add the Information that you want. (Screenshot: Mail)
This solution is just a rough idea. 

[Ayushi12]

Hi @Admin7267 
Create an email script and add it to the notification. You can use the Journal Entries[sys_journal_field] table to get work notes, created, created by value. Thanks.

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