Incident template

[Sayali_9822]

Can we get any field value from the incident form on additional comments field through the template? I created a few templates for reminders and added content but need to fetch assigned to person name in additional comment field. How can we achieve that?

[Nilesh Pol]

@Sayali_9822 

can try with Assigned to: {{incident.assigned_to}}

[Sayali_9822]

No its not working, thanks for response.

[Dr Atul G- LNG]

Hi @Sayali_9822 

Based on my knowledge, we cannot use additional comments in templates because additional comments are meant sent to the end-user and are added once a user inputs them. Adding them in a template is unclear in terms of its purpose and could lead to conflicts with the out-of-the-box (OOTB) email, which is sent to the end user. This could create duplication in the user's email inbox.

[Sayali_9822]

ok, thanks for response