incident

[yardenKrispel]

Hi,

I'd love to help! How do I add an assignment role to each new incident that I then open in the aasignt group There will automatically be a group called the "Support Center" This group already exists

[AndersBGS]

Hi @yardenKrispel ,

Look into the assignment rule under "routing and Assignment".

Here you can create an assignment rule based on defined criteria.

Example:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[yardenKrispel]

My intention is as soon as I open an incident then in the group I will have a default of the group I want