Incidents and other records are getting created automatically
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10-31-2023 03:38 AM
Hi Team,
We are facing an issue where if use <instance name>/id=ticket&table=incident in the direct links then records are getting created. If we change table to any other values, records are getting created in other table. Is it possible to restrict this?
Thanks
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10-31-2023 03:57 AM
Hi @geogeorge ,
May i know what is your goal/ Requirement actually?
What is reason of using <instance name>/id=ticket&table=incident ?
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10-31-2023 04:54 AM
Hi @Community Alums
Some users are using this link to open incidents. If we just open this link, it is creating incident. This link actually having a view to see the ticket from service hub.
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10-31-2023 05:50 AM
Hi @geogeorge ,
Please use this link "https://<Your instance name>.service-now.com/incident_list.do?sysparm_clear_stack=true"
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10-31-2023 07:27 AM
Hi @geogeorge ,
