ServiceNow to BMC Remedy connection issue

Ravi Kand
Tera Contributor

‎10-31-2023 05:01 AM

We need to Post Incidents created in ServiceNow to BMC Remedy.

  • Users are authenticated by LDAP. We use Oauth2 auth with password flow. 

I am getting the below error message when I test using REST Message for POST Method.

Request not sent to uri= https://xx-itso-api/api/qs/oa2/v1/ : java.net.UnknownHostException: xx-itso-api

 

Am I missing anything during configuration connection. Please help.

Thank you in advance.

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praveenhirekudi
Tera Contributor

‎10-31-2023 10:30 PM - edited ‎11-01-2023 01:38 AM

Hello,

Here is a quick guide for you to integrate servicenow with bmc remedy by OOTB spoke:

https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/integrationhub-s...

1. Get user credentials from BMC remedy which will have write access on the tables in BMC

2. Create an outbound POST type REST API, get the rest endpoint from BMC side and update it in the api

3. Get the JSON structure of the request from the BMC side

4. Build the JSON in the outbound rest api created in step2

5. Once the API is ready, test it

6. Call this API from the business rules whenever needed

7. Ex: once the incident in ServiceNow is created, call the above api from the async BR so that this api will take the info from the current incident record and will send it to the BMC end point and will create an incident there.

8. For updating of the ticket repeat the above steps with put type of api request

Please mark the answer correct if it helps. 

 

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