Incidents not moving to closed state automatically

Shafna
Tera Contributor

‎07-18-2024 03:40 AM

Hi All,

 

Can anyone please assist me with this ? I need to know why incidents are not moving to closed state automatically once it's resolved. We have 92 tickets which was not moved to closed state though it's resolved.

 

Thank you in Advance.

 

Regards,

Shafna Sahabudeen

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3 REPLIES 3

Omkar Kumbhar
Mega Sage
Mega Sage

‎07-18-2024 03:53 AM

Hello @Shafna ,

Please check below 2 links which will help to resolve your issue

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788837

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820

 

Thank you,

Omkar

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vishakhayadav24
Tera Guru

‎07-18-2024 04:07 AM

Hi @Shafna 

you need to check the properties which is storing the value of days-glide.ui.autoclose.time

and also refer  the below articles 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788837

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820

 

 

Thank you,

Vishakha Yadav

 

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