Incidents not moving to closed state automatically

[Shafna]

Hi All,

Can anyone please assist me with this ? I need to know why incidents are not moving to closed state automatically once it's resolved. We have 92 tickets which was not moved to closed state though it's resolved.

Thank you in Advance.

Regards,

Shafna Sahabudeen

[Community Alums]

Hi @Shafna 

Please check the following link-

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-manageme...

https://www.servicenow.com/community/itsm-articles/incident-auto-close-configuration/ta-p/2302132

Hope it helps.

Regards,

Amit

[Omkar Kumbhar]

Hello @Shafna ,

Please check below 2 links which will help to resolve your issue

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788837

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820

Thank you,

Omkar

[vishakhayadav24]

Hi @Shafna 

you need to check the properties which is storing the value of days-glide.ui.autoclose.time

and also refer  the below articles 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788837

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820

Thank you,

Vishakha Yadav