Include attachments in Meeting Invitation

[Tom Sienkiewicz]

Hi guys, I need some help with the above, I want to send an Outlook invite from SN but also to include attachments from the current record.

I noticed that whan you select 'meeting invitation' as notification type, the checkbox 'include attachments' is no longer available - why?

Do you know any way how this might actually work? I was thinking about business rule on sys_email or worst case scenario, provide links in the notification instead of actual attachments, but this would be a disaster form user experience perspective.

Any ideas?

Many thanks!

[dawidkubiak]

Hi Tomasz,

ServiceNow calendar invites are in iCalendar format. I am not sure if ServiceNow supports all methods in iCalendar object but you can try use ATTACH method described below (3.1.3. Binary Content). You will need base64 of needed file.

RFC 5545 - Internet Calendaring and Scheduling Core Object Specification (iCalendar)

Dawid.

[Tom Sienkiewicz]

Hi Dawid,

thanks for the reply I was hoping to use some of typical SN solutions but will look into this as well.

[Tom Sienkiewicz]

I can't get this to work, can anyone (hopefully from ServiceNow) confirm whether or not SN supports the ATTACH property of iCalendar?

[Tom Sienkiewicz]

For anyone who might be interested - SN replied that embedding attachments in VCALENDAR is not currently supported. Submitting an enhancement request.