PDI provisioning stuck for 1 week — instance request not fulfilled

[kunalachary]

Hi ServiceNow Developer Community,

I'm experiencing an issues with my Personal Developer Instance:

I released my previous PDI (dev355570) and submitted a new instance for Yokohama Platform
request approximately 1 week ago. The request is still pending and
no instance has been provisioned. This is completely blocking my
development work and it is causing us business impact.

- Request submitted: ~June 8, 2026
- Current status: Still pending / not fulfilled

Questions:
1. Is there a known delay in PDI provisioning right now?
2. Is there an outage or backlog affecting the Developer Program?
3. Is there a way to escalate a stuck provisioning request?

Any help from the community or @Servicenow staff appreciated.

[Tanushree Maiti · Accepted solution]

Hi @kunalachary 

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

As already you have requested a Yokohoma instance and then will suggest wait for it if it is waitlisted. till the fulfillment is done.

There is no Support available for PDI.

[Dr Atul G- LNG · Accepted solution]

Hi @kunalachary 

Don't worry, it's normal these days. Try to get a lower instance, preferably Zurich or below, and then upgrade to the latest version. The upgrade typically takes 3–4 hours. As There is no support available for PDI so only we can wait now.

[Tanushree Maiti · Accepted solution]

Hi @kunalachary 

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

As already you have requested a Yokohoma instance and then will suggest wait for it if it is waitlisted. till the fulfillment is done.

There is no Support available for PDI.

[Dr Atul G- LNG · Accepted solution]

Hi @kunalachary 

Don't worry, it's normal these days. Try to get a lower instance, preferably Zurich or below, and then upgrade to the latest version. The upgrade typically takes 3–4 hours. As There is no support available for PDI so only we can wait now.

[Srikanth_9 · Accepted solution]

Hi @kunalachary,

It's common issue everyone was facing when they're requesting a new release version PDI. 

Since you have waited so long, try to request a new instance. We don't have any support for PDI issues.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.