Including Catalog Variables in Incident Ticket created from Service Catalog.

[tahnalos]

I would like to include Service Catalog Variables on any incident (heck even change) ticket created through the Service Catalog.  Any ideas on how this could be accomplished?

[tahnalos]

Sorry, but I don't think any of you are understanding.

I am already using record producers to create incidents from Service Catalog.  The one thing I am missing is to include variables in the incident itself.  When the user enters info in the variables, they expect the variables to show up in the incident.  They are not.  Is there any way to display the variables in the incident?

Thanks

[Abhijit]

Please refer to this very old kb article 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538897

it explains how to show variables on incident form.

hope it helps. 

mark it useful for others can refer it

[Jagadish Sanadi]

Go form config then form design.. You can add new field and save. 

You can see variables on Incident Form

[Jagadish Sanadi]

Did you try @tahnalos 

[tahnalos]

No.  Did not work.