Inconsistency in Knowledge Article Workflow Field After Upgrade

George_1
Giga Guru

12 hours ago

I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.”

Has anyone else experienced this behavior?

 

George_1_0-1780680210645.png

 

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Tanushree Maiti
Tera Patron

12 hours ago

Hi @George_1 

 

  • Log out of your instance, clear your browser’s cookies and cache entirely, and restart your browser.
  • Navigate to cache.do  to flush server-side node caches.
  •  
    Review the Business Rules on the kb_knowledge table to ensure no new or updated script is prematurely attempting to push an article's workflow state into a running process
     
  • Check whether  you are getting the issue for new record or existing record.
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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