Increase live chat notification sound duration

[Aswathy4]

Hi All,

Could you please help me to find a solution for the below requirement?

I have a requirement wherein the live chat agents should receive the chat notification and a ringing bell that continuously rings until the agent picks it up in the agent workspace.

I have uploaded the audio file under Advanced work assignment-> Service channels -> inbox alert audio .But the notification rings only once in the agent inbox. Is there any way to repeat the notification until the agent picks the same, just like how our mobile phone rings?

Regards,

Aswathy

[Musab Rasheed]

Hello,

You can try below, other that this I don't think it is possible to modify this.

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/use/collaboration/task/t_CustomizeConnectAudioNotifSound.html

Please hit like and mark my response as correct if that helps

Regards

[Aswathy4]

Hi Rasheed,

I have uploaded the audio file already , unfortunately the notification sound doesn't repeat.

Regards,

Aswathy

[Musab Rasheed]

Ok, nothing can be done I guess, Please create HI ticket with Servicenow support team in case you need 100% confirmation but as per my knowledge nothing can be done.

[Dharani Basker]

@Aswathy4 Any solution found for this?