Increasing the rows in a list pagination in Service Portal

Plissken · ‎03-10-2017

Hello all,

I have been searching for a while now but I cannot find a way to increase the number of records displayed in a list within the Service Portal. So for example when you use the Data Table from instance widget in the Portal it only shows a maximum of 20 records, is there a way to increase it to say 50?

Thank you

sergiu_panaite · ‎03-10-2017

You're right, I did same test on my test instance and still got 20. I looked further and I found that in out of box configuration, the widget My Open Incidents is hardcoded with 20, like in screen shot below. Changing there to 50 solved the issue. Even so I do not recommend setting it higher than 50 as you might get performance issues.

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Plissken · ‎03-10-2017

Sergiu,

Where did you go to get your My Open Instances Instance record? Cheers

sergiu_panaite · ‎03-10-2017

Service Portal -> Widget instances -> Title is My Open Incidents:

https://<yourinstance>.service-now.com/sp_instance_list.do?sysparm_query=title%3DMy%20Open%20Incidents

Plissken · ‎03-10-2017

Thanks I found it just after I sent that message, the Maximum entries field is hidden off the form!

Cheers

Plissken · ‎03-10-2017

Hello again Sergiu,

Just double checking, so did you say that as soon as you set your maximum entries value in the Instance record to 50 that's how many were displayed in the list in the Portal? If so, what release are you on as I'm on Helsinki and I still can get the list to increase from 20 to 50.

Cheers

sergiu_panaite · ‎03-13-2017

Hi Martin,

I've tested both Helsinki and Istanbul and behavior was the same: as soon as I update 'Maximum entries' field from the widget, on first reload of the service portal page, the list displays the new value.

Just to eliminate any kind of browser caching issues, can you do a test by changing the value and then logging in with another browser to see if the result is ok or not?