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06-17-2019 02:53 AM
Hi,
We have a form backed by a table. One of the field in this form, 'Meeting link' is being populated by consuming a third party REST APIs which is written in an 'asyc' Business Rule. Now, our objective is to populate an informative message on the platform to let user's know that 'meeting link' will be available in some time or something like that. Once meeting link is generated and saved the messages should be disappeared.
Please let us know how to achieve that ? So far we have used following approaches
- gs.addInfoMessage() in the 'async' BR where REST Apis is being used to create. Didn't work. No messages are shown.
- onSumbit(), onChange() and onLoad() Client Script which has g_form.showFieldMsg() for that particular field. Message stays on the field in onChange() Client script but disappears when submit is hit. onLoad() message disappears when change and submit happens. onSubmit() Client script messages stays for very short time.
- Display BR, but message stays always. To counter that, we created another BR on condition that when 'meeting_link' field changes call - gs.flushMessage()/gs.clearmessage() to remove all the gs messages. But in case of flushMessage() didn't work put as it is avaialble only in global context not in the scoped context and gs.clearMessage() didn't work out at all
We need any pointers, help or guidance to do that.
Thanks,
Amit
Solved! Go to Solution.
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07-15-2019 02:50 AM
Thank you Everyone,
I tried Asif's idea but it gets repetitive calls to the stack and doesn't work properly. We just simplified the requirement as - once the form is submitted, the Meeting Link field is shown with a message. It keeps showing until the field is being updated.
The code is as follows
function onLoad() {
if (g_form.getValue('meeting_link_of_case') == '') {
g_form.showFieldMsg('meeting_link_of_case', 'The meeting link is being generated. Please wait ...');
}
}
This doesn't match what we thought but works fine as far now.
Thanks,
Amit

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06-17-2019 05:18 AM
Hi,
There is 1 drity hack that you can do. You can write an onload client script recursively and look for the scratchpad value. Once the value is available, then call g_form.clearMessages and exit the function.
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06-17-2019 11:50 PM
Thank you Asif, Shariq, Ankur for your valuable guidance. Will look forward to it.
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07-10-2019 12:16 AM
Hi Amit,
Any update on this?
Can you mark answer as correct, helpful if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-15-2019 02:50 AM
Thank you Everyone,
I tried Asif's idea but it gets repetitive calls to the stack and doesn't work properly. We just simplified the requirement as - once the form is submitted, the Meeting Link field is shown with a message. It keeps showing until the field is being updated.
The code is as follows
function onLoad() {
if (g_form.getValue('meeting_link_of_case') == '') {
g_form.showFieldMsg('meeting_link_of_case', 'The meeting link is being generated. Please wait ...');
}
}
This doesn't match what we thought but works fine as far now.
Thanks,
Amit

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07-15-2019 03:53 AM
Glad ur problem is solved.