Info Message{"error":{"message":"User Not Authenticated","detail":"Required to provide Auth informat

[venkata sai alu]

Hi,

I am able to get the access and refresh token for instance-to-instance integration, but I am getting this error: (Info Message

{"error": {"message": "User Not Authenticated", "detail": "Required to provide Auth information"}, "status": "failure"})

Kindly suggest any solution.

[Ankur Bawiskar]

@venkata sai alu 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[venkata sai alu]

@Ankur Bawiskar ,

Thank you so much for your help in solving my doubt! I really appreciate your time and assistance.

[Ankur Bawiskar]

@venkata sai alu 

Please mark my response as correct and close the thread so that it benefits future readers.

[yad_achyut]

@venkata sai alu : you can use following steps to debug your issue:

• Verify the username/password or OAuth token used in the request.
• Confirm the roles assigned to the user account in ServiceNow.
• Double-check the API endpoint URL for accuracy.
• Ensure the appropriate authentication method is used.
• Double-check the REST API access policies
• Test the request using a tool like Postman to isolate issues.
• Check if the source IP is whitelisted in ServiceNow.