INSERT button on form top right not visible in prod

[sinu2]

"INSERT" button in kb article on top right corner of the form is not visible even for admins also in prod but it is visible in dev instance . EVen in dev instance i try to see in UI actions with table name kb_knowledge and name insert i could not able to get that record. And even i try to open one KB article just to see the field availability in slush bucket and clicked configure form layout i could not able to see but in dev some how it is visible.

Thanks if any one can help this issue

[nityabans27]

Hi @sinu2 , please provide screenshot of the UI action from dev instance so I can help you further. Because in Personal developer instances and demo instances also there is no such button available. 

Thanks and regards

Nitya Bansal

[sinu2]

Hi I could not able to see anu UI action placed on the knowledge table with INSERT name. But from where it is appearing on the form?

[GlideFather]

Hi @sinu2 

can you share the UI Action?

[sinu2]

hi   @GlideFather   could not able to find any ui action with the name "INSERT" on kb_knowledge table