INSERT button on form top right not visible in prod
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07-21-2025 09:33 AM - edited 07-22-2025 12:04 AM
"INSERT" button in kb article on top right corner of the form is not visible even for admins also in prod but it is visible in dev instance . EVen in dev instance i try to see in UI actions with table name kb_knowledge and name insert i could not able to get that record. And even i try to open one KB article just to see the field availability in slush bucket and clicked configure form layout i could not able to see but in dev some how it is visible.
Thanks if any one can help this issue
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07-21-2025 10:37 AM
Hi @sinu2 , please provide screenshot of the UI action from dev instance so I can help you further. Because in Personal developer instances and demo instances also there is no such button available.
Thanks and regards
Nitya Bansal
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07-22-2025 12:05 AM
Hi I could not able to see anu UI action placed on the knowledge table with INSERT name. But from where it is appearing on the form?
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07-21-2025 12:25 PM
Hi @sinu2
can you share the UI Action?
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07-22-2025 12:00 AM
hi @GlideFather could not able to find any ui action with the name "INSERT" on kb_knowledge table
