Insert Record In Custom Table - Inbound E-Mail Action

-Andrew- · ‎06-02-2020

Hi there,

Is there a way of creating a record in a custom table when the recipient(s) to the inbound email are "****@******.com"?

I have been reviewing the ServiceNow Docs and community but can't find a way to do this.

I have created a new inbound email action called "Inbound Email Lookup - DPU" but this still generates an Incident and not a record in the chosen table.

Thanks for your help.

Andrew

Kieran Anson · ‎06-02-2020

Hi Andrew,

You're on the right tracks with an inbound action however it sounds like you've not set the order of your new action and therefore the OOB create incident action is being used.

Set the execution order lower than 100 (e.g 70) so it processed your action prior to the incident one. Also ensure you have checked 'stop processing'

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View solution in original post

-Andrew- · ‎06-02-2020

That simple ay......

I'll give this a shot shortly and get back to you. Cheers for your help!

Subhojit Das · ‎06-02-2020

Hi Andrew,

May be the "Stop Processing" checkbox is checked in create incident record in inbound action which is restricting your record to create or check for the order . As for testing purpose just try to make the Create Incident inbound action Inactive

Stop processing

Select this check box to prevent the system from running additional inbound email actions after this action runs.

Order

Enter a number that specifies when this inbound action runs relative to other inbound actions that use the same target table. The instance processes the action with the lowest order number first.

Regards,

Subhojit