Insert variables into incident description

[Amelie G]

Hi,

I've got a record producer that creates incident records and I want the variables to display in the ticket description. All good so far, but I don't know how to display the choices when the question is a label type and the answer is a checkbox type value (could be multiple choices). Could someone please help with his, bare in mind I am very new to ServiceNow.

We have this script include:

var addVariableToDescription = function (current, wizardVariable, descriptionText, options) {
    options = options ? options : {};
    var fieldName = options.fieldName ? options.fieldName : 'description';
    var str;
    // If the variable passed in was a reference, then use the value of refField from the record it points to.
    if (options.refField && wizardVariable[options.refField]) {
        str = wizardVariable[options.refField].toString();
    } else {
        str = wizardVariable.toString();
    }
    if (str == 'true') {
        if (options.dontConvertTrue) {
            str = ' ';
        } else {
            str = 'Yes';
        }
    }
    if (options.convertFalse === true && str == 'false') {
        str = 'No';
    }
    str = str == 'false' ? false : str;

    if (str) {
        // If a bookingDate option was provided, then reformat the string
        if (options.bookingDate) {
            str = wizardVariable.getDisplayValue() + ' on ' + options.bookingDate;
        }
        if (options.convertDate) {
            str = wizardVariable.getDisplayValue();
        }
        if (options.prepend) {
            current[fieldName] = descriptionText + str + '\n' + current[fieldName];
        } else {
            current[fieldName] += '\n' + descriptionText + str;
        }
    }
};

And this is what I've done so far in the record producer script:

addVariableToDescription(current, producer.department, "\nDepartment: "); //this works fine, the type is multiple choice and displays the value selected

addVariableToDescription(current, producer.reason_for_request, "\nReason for request: "); //type of this is label and the choices are checkbox - multiple choice. I want this to display the value(s) selected but the way it is written now, it only displays 'Yes'

[Logan Poynter · Accepted solution]

You can loop through all the check boxes with a condition inside the loop to check if the check box is true.

var checkBoxVariables = [];

checkBoxVariables[0] = 'check_box_variable_1';

checkBoxVariables[1] = 'check_box_variable_2';

checkBoxVariables[2] = 'check_box_variable_3';

checkBoxVariables[3] = 'check_box_variable_4';

var checkBoxLabels = [];

checkBoxLabels[0] = 'check_box_label_1';

checkBoxLabels[1] = 'check_box_label_2';

checkBoxLabels[2] = 'check_box_label_3';

checkBoxLabels[3] = 'check_box_label_4';

for(var i=0; i<checkBoxVariables.length; i++) {

        if(producer[checkBoxVariables[i]] == 'true') {

                            current.description += '\n' + checkBoxLabels[i];

        }

}

Please mark helpful/correct if this has helped you. 

Thanks,

Logan

[Amelie G]

Hi Logan,

I've tried producer.reason_for_request.getDisplayValue() but not only it didn't display the selected choice, it didn't display the question either, it just skipped it basically as I could only see the one for Department.