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07-22-2025 09:02 PM
I'm trying to install a service connector from the ServiceNow store into a dev instance for test purposes.
When trying to log into the store I'm getting a "Not Authorized" page. Is this because it's just a dev account not attached to a "real" organization with proper support and agreements? Are there any other steps I should be able to take to get a store application into
The app in question is a paid integration, but I can't even see the price without logging in? I also don't seem to be able to connect for free apps either.
Thanks!
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07-23-2025 06:37 AM
Hi @aaroncooper
Yes, that is expected. PDI does not allow installing store apps.
You need authorized credentials—either from the customer or your organization—to have the role required to install apps in the instance, but not in PDI.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-23-2025 06:37 AM
Hi @aaroncooper
Yes, that is expected. PDI does not allow installing store apps.
You need authorized credentials—either from the customer or your organization—to have the role required to install apps in the instance, but not in PDI.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-23-2025 06:42 PM
Thanks for confirming.