REQs not linked to RITMs

Abbottronix
Tera Guru

I've got a couple of REQs that aren't linked to their RITMs via the related list, and also aren't showing an attached workflow: 

 

Abbottronix_0-1753320861569.png

 

By contrast, this is what a normal REQ looks like:

Abbottronix_1-1753320951461.png

 

However, the related RITMs DO exist, and they link back to the REQs:

Abbottronix_2-1753321077315.png

 

The two problem REQs were created a few days apart, and there have been many other REQs created from the same request form since that don't have the problem. Anyone have any idea what might be going on?


2 REPLIES 2

Chaitanya ILCR
Kilo Patron

Hi @Abbottronix ,

 

How was the Request created?

is created by submitting a form or through a script?

if it's through the script and the script is simply inserting the record in to the sc_request table this doesn't work

 

if you are submitting a form and not working that's an issue

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Ankur Bawiskar
Tera Patron
Tera Patron

@Abbottronix 

Things to check

1) did someone create that REQ using new button

2) did someone created that REQ via script

3) any scheduled job or flow you checked

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
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