instance help

David36 · ‎03-21-2024

PDI instance 82600 will not get out of hibernation and I am unable to get/update/reset the password.
There is a hyperlink to "report" the problem but it doesn't lead anywhere.

Can anyone assist with this issue? @

Dr Atul G- LNG · ‎03-21-2024

Hi @David36

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline.

1. There is no support available for PDI.

2. If you can wait, more, let's wait

3. You may release this instance and take a new one but in this case, you will lose your previous data.

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Sohail Khilji · ‎03-21-2024

@David36

SOLVED > ServiceNow PDI issue !

☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect

Sumanth16 · ‎03-21-2024

Hi @David36 ,

Please wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

Sandeep Rajput · ‎03-21-2024

@David36 If the PDI instance is not waking up despite multiple attempts it is best to release the same and request for a new instance. There is no support available for PDI instances.