Instance hibernating page

[akshay parekar3]

Hi,

 I worked on pdi yesterday and today i tried to login, its showing instance hibernating page,

When i signed in developer homepage to wake it up, it's showing me Request Instance.

Have i lost my old PDI?

Because i think if i click on Request Instance , i'll get new one which i don't want.

I have been using this PDI for almost an year now and i don't want to loose it at all.

Please let me know what i can do here?

[AndersBGS · Accepted solution]

Hi @akshay parekar3 ,

when you log in through the developer site, and you don’t see wake instance, but instead request an instance, then you have lost it.

as you might know, there is no support available for PDIs, hence your only option is to request a fresh installation.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Maik Skoddow · Accepted solution]

Hi @akshay parekar3 

probably you belong to a number of users who were asked by ServiceNow via email to release the instance and request a new one. The reason was not clear, they only said "due to technical issues" 😞

Maik

[AndersBGS · Accepted solution]

Hi @akshay parekar3 ,

when you log in through the developer site, and you don’t see wake instance, but instead request an instance, then you have lost it.

as you might know, there is no support available for PDIs, hence your only option is to request a fresh installation.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Maik Skoddow · Accepted solution]

Hi @akshay parekar3 

probably you belong to a number of users who were asked by ServiceNow via email to release the instance and request a new one. The reason was not clear, they only said "due to technical issues" 😞

Maik

[Dr Atul G- LNG · Accepted solution]

Hi @akshay parekar3 

Recently a email going on where SN asked to release the PDI due to technical issue. As you said, when you logged in developer.servcienow.com, it asked to request , means your PDI is already reclaimed by SN. There is no way to get it back. 

The only option is request a new instance and take regular back ups. 

[akshay parekar3]

@Dr Atul G- LNG , i didn't received any email as well, its so sad.
There is no way now that i can get access to that pdi, right?