Instance is offline

[raovij08]

ServiceNow instance shows offline error, what could be the reason and how to fix this issue, already restart my instance.

[Dr Atul G- LNG · Accepted solution]

Hi @raovij08 

 Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Dr Atul G- LNG · Accepted solution]

Hi @raovij08 

 Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Nikhil Bajaj9 · Accepted solution]

Hi @raovij08 ,

There is no support provided for PDI so you can wait. If not working then release PDI and get a new one. NO other options avaialble.

Regards,

Nikhil Bajaj