Is Generative AI (Now Assist) Supported in Yokohama Release?

Satyam123
Tera Contributor

‎07-27-2025 11:31 PM

Hi Community,

I've been exploring the Generative AI capabilities in the Yokohama release, specifically the Now Assist features such as automatic Knowledge Article generation from incidents. However, based on my investigation, it seems these features might not be supported in Yokohama, possibly due to missing plugins or version dependencies.

Can anyone confirm if Now Assist with Generative AI is officially supported in Yokohama? If not, is there any workaround or a specific patch/version where it's enabled? Any guidance or official documentation link would be really appreciated.

Thanks in advance!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-28-2025 06:49 AM

Hi @Satyam123 

Yes, Gen AI / Now Assist is available in the Yokohama version as well.
You need to be on at least the Xandau Patch 5, as far as I remember.

 

https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-a...

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