Instance is Offline

[Sujit Jadhav]

Hello Team,

I am facing a issue on my PDI that "The instance is offline. Please check again in a few minutes." most of the time in a week.

How to resolve this permanently 

Thanks in advance.

[Hitoshi Ozawa]

If this is about personal developer's instance, it'll go offline to allow ServiceNow to save money. ServiceNow is offering an instance free so shouldn't try to abuse it.

If this is paid instance, should contact ServiceNow support.

[AndersBGS]

Hi @Sujit Jadhav 

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

•  wait, it should come online after some time.
•  If you get tired of waiting, release your instance and request a fresh installation. Note, all configurations and customizations that you haven’t backed up will be lost for good.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

 Anders

[Sandeep Rajput]

@Sujit Jadhav If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.

[Harish Bainsla]

Hi @Sujit Jadhav there is no support for its few days back lots of people face same issue its better to request new PDI

for more check below link

https://www.servicenow.com/community/developer-forum/offline-pdi/m-p/2517371

https://www.servicenow.com/community/developer-forum/my-pdi-instance-is-offline-and-won-t-go-up/m-p/...

https://www.servicenow.com/community/developer-forum/pdi-saying-instance-is-offline/m-p/1808819

if my answer helps you please mark helpful and accept solution