Instance reloading to error page, when using filter in class field.
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‎06-24-2024 10:58 PM
Observation: Whenever I use "class" attribute in the filter, the page reloads to error state.
Explanation: I select "class" "is" and as soon as I open the dropdown for the class list to choose the value, page reloads to error state, Once I refresh it manually, it's back and repeats again it I try to use "class" attribute in the filter.
This is happening for all the tables list view containing "class" attribute.
ie.. cmdb_ci, cmdb_ci_server etc..
I'm working on a customer instance, I have attached screenshots for reference.
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‎06-24-2024 11:30 PM
Hello @HrishabhKumar ,
I have checked the same scenario in my instance for you but no any issues occured.
I think there are below possibilities:
1. Currently here is some issues in your instance/ system so, you might be try it after some time.
2. There are multiple classes present in the list so, its failed to load.
3. In your image one filter is already present related to the IP address so, might be for those records classes are empty.
4. Any other logic applied on class list so, its affected to add filter
Please check and let me know if anything needs to review.
If my solution helps you any way then mark it as accepted and helpful.
Thank You!!
Thank you!!
Dnyaneshwaree Satpute
Tera Guru
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‎07-09-2024 06:09 AM - edited ‎07-16-2024 09:03 PM
This issue is related to Web accessibility , i have tested by unchecking the Web accessibility via navigating on browser [chrome://accessibility/], you can see in left hand side on top, just uncheck and try that will work.
I got confirmed that this is web browser related issue.