Instant messaging

[abushrod]

Has anyone integrated with any Instant messaging tool?

[User150433]

Yes logmeinrescue chat client.

Amit.

[Valor1]

I actually looked into that about a month ago. LogMeInRescue provides pretty good web service connectors.

So while you cannot integrate chat per se, you can extract the chat logs and automate the post-chat logging in Service-now.