Instead of ServiceNow admin which role is required to create customer_admin role

[Srinivasu2]

Hi Community,

Instead of ServiceNow admin which role is required to add customer_admin role (sn_customerservice.customer_admin) into particular contact in CSM from Native UI?

Thanks,

Srinivasu Sagiraju

[Kieran Anson]

To use the related list UI action 'Assign roles' on the customer contact form, you need sn_customerservice.partner_admin or sn_customerservice.customer_admin. Otherwise user_admin role is required as a minimum 

[Jitendra Diwak1]

Hi @Srinivasu2,

In ServiceNow, to add the sn_customerservice.customer_admin role to a particular contact in Customer Service Management (CSM) from the Native UI, the user performing this action typically needs the necessary permissions.

The specific role required for adding the sn_customerservice.customer_admin role to a contact would typically be a role that has the "User Admin" capability or a custom role with appropriate permissions.

Please accept my solution if it works for you.

Thanks

Jitendra

[Srinivasu2]

Hi @Jitendra Diwak1 ,

Is this sn_customerservice_manager role user can add sn_customerservice.customer_admin role ?

Thanks,

Srinivasu

[Jitendra Diwak1]

Hi, 

Yes, typically the "sn_customerservice_manager" role in ServiceNow would have the necessary permissions to add users to the "sn_customerservice.customer_admin" role. However, the exact permissions and configurations might vary depending on the specific setup and customizations in your ServiceNow instance. 

Please accept my solution if it works for you. 

Thanks 

Jitendra