Intance shows white blank page on signing in

[Ritu Kumari1]

My instance shows a white blank page after successfully signing in and starting to build. It's been more than a week since this issue is showing up. Can somebody guide me on this?

[AnubhavRitolia]

Hi @Ritu Kumari1 

Do share the screenshots?

Also try once in by clearing cache of browser or try in different browser. 

[Ritu Kumari1]

Hi Anubhav,

I have tried using different browsers and clearing caches as well, nothing worked for me. I have attached the screenshot of the blank page.

[AnubhavRitolia]

Hi @Ritu Kumari1 

As ServiceNow is now days not focusing more on PDI issues, you may have to 'Reset and Wipe Instance' if not important or major changes were made.

NOTE: This may take couple of days also.

[Ritu Kumari1]

I will prefer not to wipe out my instance because I don't want to lose the data.