Integrate Cisco (CSPC) with ServiceNow

[Shantharao]

Hi All,

Cisco Common Service Platform Collector (CSPC) is an SNMP-based tool that discovers and collects information from the Cisco devices installed on the network.

This integration would provide a mechanism for automatically discovering and populating the ServiceNow CMDB with network devices.

Thanks for the inputs

[Dr Atul G- LNG]

Hi @Shantharao 

Greetings!!

My friend Ajay is expert in ITOM, i.e. reason I added him. Let's wait for his update.

[AJ-TechTrek]

Hi @Shantharao 

As of Now no Connector or OOB Solution provided by ServiceNow, You can integrate with custom solution to get the data from CSPC.

Thanks

Ajay Kumar

[Shantharao]

Hi @AJ-TechTrek ,

Could you please provide the steps for a custom solution to get the data from CSPC?
As we don't have OOB spokes, we still need to integrate CSPS with ServiceNow
Could you please provide what kind of connection and credentials & Endpoint URL, we require for the custom integration
Thanks.

[Rajdeep Ganguly]

Sure, here are the steps to integrate Cisco Common Service Platform Collector (CSPC) with ServiceNow for CMDB population:

1. **Install and Configure CSPC**: First, you need to install and configure the Cisco Common Service Platform Collector (CSPC) on your network. This tool will be used to discover and collect information from the Cisco devices installed on your network.

2. **Configure SNMP on Network Devices**: Ensure that all your network devices are configured to allow SNMP queries. This is necessary for CSPC to be able to discover and collect information from these devices.

3. **Configure CSPC to Discover Network Devices**: Next, you need to configure CSPC to discover your network devices. This typically involves specifying the IP address ranges or subnets where your devices are located.

4. **Run Discovery and Collection**: Once CSPC is configured, you can run the discovery and collection process. This will discover all your network devices and collect information about them.

5. **Export Data from CSPC**: After the discovery and collection process is complete, you can export the data from CSPC. This data will be used to populate the ServiceNow CMDB.

6. **Import Data into ServiceNow CMDB**: Finally, you can import the data exported from CSPC into the ServiceNow CMDB. This can be done using the ServiceNow Data Source and Transform Map features.

7. **Configure Scheduled Data Import**: To keep the CMDB up-to-date, you can configure a scheduled data import from CSPC to ServiceNow. This will ensure that any changes in your network devices are automatically reflected in the CMDB.

8. **Validate CMDB Data**: After the data import, validate the data in the CMDB to ensure that all network devices have been correctly discovered and their information has been accurately collected.

Remember, this is a high-level overview of the process. The actual steps may vary depending on your specific network configuration and the version of CSPC and ServiceNow you are using.

nowKB.com

[Shantharao]

Hi @Rajdeep Ganguly 
Thank you for the quick response, 
Regarding the 4th point **Run Discovery and Collection**: 
Currently, we don't have an ITOM license so we are not able to "Run Discovery", do we have any alternate option
Regarding the 5th and 6th points **Export Data from CSPC**: How can we Export the data from CSPC to ServiceNow, Do we have any APIs exist to use REST integration via JSON format.

What kind of approach, do we need to follow for the better results

Thanks